First I used to think sephora itself is a big brand and will be best company but because of my baby I had to do online shopping from Sephora and my stuffs never came I contact them and the denied to refund my amount which was $480 and I asked what should I do now? They even denied to resend the order and asked me to contact the fleetoptic..I did file a claim in fleetoptic and they send me an email saying that they won’t be able to help me out and I have to contact to Sephora again I call customer service the lady I spoke to was so rude and unprofessional she told me we won’t be able to refunds you or resend the stuffs..it’s a scam never ever buy anything from this so called Sephora..worst company,worst customer service and worst experience ever so disappointed and dissatisfaction with this company..