All the bad reviews are accurate. This company has gone down hill after taking over Feel Unique. Shopped with Feel Unique for many many years, largely unproblematic, now Sephora are in charge and previous refund took weeks to be actioned with no apology or explanation, and had an order delivered to Asda store on Monday and the box was crushed to pieces, no idea if that was Asda issue or the delivery company. Sent photos to Sephora the same day and all I have had in return is an automated email on a loop asking for photos. I reply to the email with photos and the same auto email responds asking for photos. There is no means of speaking to anyone or by-passing the automated system at all, which is what happened before when the refund wasn't actioned. Thankfully I pay for everything via visa so my next course of action will be to get my credit card company to reverse the payment. I have a feeling as soon as I dispute the payment with Visa that an actual person from Sephora will be in contact. It's shameful that a large company behaves so poorly just to make money. It can't be the be all and end all of life on planet Earth, scamming people to make a fast buck. We're all here for a short time, why not try doing good in the world instead?