Absolutely useless!!! My item was meant to be delivered to an in post locker by Evri. Each time the locker was full so they couldn’t deliver, or so they say. They then said they were sending it back to Sephora. I’ve contacted Sephora multiple times. They did respond asking if I wanted a refund or replacement. I’ve told them multiple times that I want a replacement, and I’m still waiting two weeks on, and they’ve taken my money. No response, messenger/WhatsApp is useless. I’ll be requesting my money back via my bank, as I don’t see any offer alternative at this point. Will not buy from here ever again!!!