Nothing has gone wrong with my only order so this isn’t a retaliatory review. I’m just genuinely baffled at how a website/app can be so glitchy and unintuitive in this day and age. Can’t log into the app at all despite details being up to date - it’s convinced it’s incorrect. Ok will try the website - right, get signed out every 5 minutes. Can’t add stuff to basket - apparently the session times out every 30 secs. Page refreshes every time you click anything adding 5 seconds of loading time for every action. Clears basket randomly. The other absolutely infuriating thing is how limited the vouchers are - yea they list the exclusions but it’s soooo many brands, plus any existing discount renders them useless which practically makes the whole site ineligible. Have spent a few hours today putting together a basket to use my £10 off and it’s actually turned me off shopping at Sephora in future. Try and talk to customer service on WhatsApp - just copy pasted responses.Fix your website! Rebranded feel unique is absolute junk and hurting the brand. Back to Space NK for me!