To the manager of Westfield Sephora Shepherds Bush.You were amazing & what fabulous customer service you gave me.After being let down badly by what should be the online Customer Service & being ignored by them.By making a journey to the store & it costing me money to get there on public transport.You were a breath of fresh air after the awful few day’s I have had trying to get the right item I originally ordered & not the wrong one sent!!You are a credit to them & they need to learn from you what customer service is.Thank You so so much for sorting out their mistake.I wasn’t going to shop with Sephora anymore, but I won’t shop online anymore & I will now only come in store.At least I know that I will be buying the correct item,I didn’t get your name, but you are an absolute star.Thank You to you & not to the awful experience at Customer Service, which they desperately need to sort out after reading all the negative reviews.Get it right Sephora as you will loose a lot of business.