The worst experience. After many years as a loyal customer, I will no longer be one. Have, repeatedly, given them the benefit of the doubt with product order issues. At one time their customer service was excellent. That is a thing of the past. Today, yet another issue (lengthy time being on hold) was unresolved and the representative and her alleged supervisor (which I requested to speak to) were utterly useless, and made it clear they had no interest in rectifying my problem. So, today my long customer relationship is over. I officially quit.