I accidentally put the wrong address in my order to a different city as it was my old address and was using Apple Pay. I noticed the next day BEFORE the order shipped and immediately called them. They said there was nothing they could do as it was already placed and to contact the mail carrier. It was so early on that the mail carrier wasn’t even available to see yet. The next day it appeared so I called Canada Post but they unfortunately could not do anything to change the delivery address or hold it because of mail fraud. So I called back Sephora immediately and told them. The girl I spoke to was nice and told me to call back once it’s delivered and they could reship it. So that’s what I did today. I spoke to the same girl and she tried to process either a return or reship meant but the system was declining it. She spoke to her team and couldn’t do anything so I asked to speak to a supervisor. This supervisor was EXTREMELY UNHELPFUL and borderline rude. She basically said she couldn’t do anything about it or look into it further and that it was a final decision. Mind you, this is my first time ever contacting Sephora after regularly having an account and shopping from them online for over 6 years. It would be one thing if I had contacted them after having it delivered BUT I contacted them less than 24 hours after placing the order. And this supervisor couldn’t be bothered to look into it or ask anyone else or transfer me to another supervisor when I asked. I wasn’t even given a valid reason for why their system was declining the refund/reshipment. The WORST customer service I have ever experienced!!! Going to try my best to not shop there anymore and going to buy the products I need straight from the brand’s store. If I lived in the U.S., I would just shop at Ulta instead.