Order missing FN71557978Hello my name is Adrian Paoluccio I have placed an order and it went missing. Apparently the delivery company has delivered my order but it didn’t. I was at home all week and nothing has arrived. Evri is the most unprofessional delivery company I have ever seen. I always have problem with it. I have asked all my neighbours and no one has received my order. I need help with it ASAP. Adrian
Absolutely useless!!! My item was meant to be delivered to an in post locker by Evri. Each time the locker was full so they couldn’t deliver, or so they say. They then said they were sending it back to Sephora. I’ve contacted Sephora multiple times. They did respond asking if I wanted a refund or replacement. I’ve told them multiple times that I want a replacement, and I’m still waiting two weeks on, and they’ve taken my money. No response, messenger/WhatsApp is useless. I’ll be requesting my money back via my bank, as I don’t see any offer alternative at this point. Will not buy from here ever again!!!
Nothing has gone wrong with my only order so this isn’t a retaliatory review. I’m just genuinely baffled at how a website/app can be so glitchy and unintuitive in this day and age. Can’t log into the app at all despite details being up to date - it’s convinced it’s incorrect. Ok will try the website - right, get signed out every 5 minutes. Can’t add stuff to basket - apparently the session times out every 30 secs. Page refreshes every time you click anything adding 5 seconds of loading time for every action. Clears basket randomly. The other absolutely infuriating thing is how limited the vouchers are - yea they list the exclusions but it’s soooo many brands, plus any existing discount renders them useless which practically makes the whole site ineligible. Have spent a few hours today putting together a basket to use my £10 off and it’s actually turned me off shopping at Sephora in future. Try and talk to customer service on WhatsApp - just copy pasted responses.Fix your website! Rebranded feel unique is absolute junk and hurting the brand. Back to Space NK for me!
Worst customer service ever. They don’t take anything seriously and they reply after days. There is no contact number which is appalling and they expect us to communicate via Instagram where they see the messages and do not reply. The Customer service is the worst and I will never be shopping with Sephora again.
To the manager of Westfield Sephora Shepherds Bush.You were amazing & what fabulous customer service you gave me.After being let down badly by what should be the online Customer Service & being ignored by them.By making a journey to the store & it costing me money to get there on public transport.You were a breath of fresh air after the awful few day’s I have had trying to get the right item I originally ordered & not the wrong one sent!!You are a credit to them & they need to learn from you what customer service is.Thank You so so much for sorting out their mistake.I wasn’t going to shop with Sephora anymore, but I won’t shop online anymore & I will now only come in store.At least I know that I will be buying the correct item,I didn’t get your name, but you are an absolute star.Thank You to you & not to the awful experience at Customer Service, which they desperately need to sort out after reading all the negative reviews.Get it right Sephora as you will loose a lot of business.
Shocking customer service. You cannot speak to a human in any way, shape or form. You can speak to a bot on Facebook messenger, a bot on email, a bot on Instagram, a bot on What’s App etc. The bot can only help you with what you can easily do yourself anyway. Never ever buying from Sephora again.
I accidentally put the wrong address in my order to a different city as it was my old address and was using Apple Pay. I noticed the next day BEFORE the order shipped and immediately called them. They said there was nothing they could do as it was already placed and to contact the mail carrier. It was so early on that the mail carrier wasn’t even available to see yet. The next day it appeared so I called Canada Post but they unfortunately could not do anything to change the delivery address or hold it because of mail fraud. So I called back Sephora immediately and told them. The girl I spoke to was nice and told me to call back once it’s delivered and they could reship it. So that’s what I did today. I spoke to the same girl and she tried to process either a return or reship meant but the system was declining it. She spoke to her team and couldn’t do anything so I asked to speak to a supervisor. This supervisor was EXTREMELY UNHELPFUL and borderline rude. She basically said she couldn’t do anything about it or look into it further and that it was a final decision. Mind you, this is my first time ever contacting Sephora after regularly having an account and shopping from them online for over 6 years. It would be one thing if I had contacted them after having it delivered BUT I contacted them less than 24 hours after placing the order. And this supervisor couldn’t be bothered to look into it or ask anyone else or transfer me to another supervisor when I asked. I wasn’t even given a valid reason for why their system was declining the refund/reshipment. The WORST customer service I have ever experienced!!! Going to try my best to not shop there anymore and going to buy the products I need straight from the brand’s store. If I lived in the U.S., I would just shop at Ulta instead.
It's been a month and haven't received my order nor any sort of resolution as the last email I got said my order is lost in post and they'll "soon dispatch a new one" even without asking wether I need a new order or not. Sadly I've waited so long that I no longer need that order and since you've not resolved the issue I will be going to my bank for my money back! Never again!
Awful customer service. I never received a particular order (after it initially went missing during delivery). I have been trying for weeks to address this with Sephora to no avail and with no response.
I purchased 4 items online. Two items I never used and decided to return to Sephora. It happened 31 day after purchasing order but order also came 5 days after I ordered my items and Commons Mall was closed early day before and opened late the day after because of water damage in Bridgewater NJ but associate and manager said I can’t return to get full refund on my credit card because only 30 days from the order day.I got stores credit.My experience was awful..
Goods not received! No option to speak to a human and get issue resolved! Scam company, Note to self.. always check company reviews before purchasing online. Majority reviews are awful. Order FN71805591Just incase Sephora would like to resolve from review.. not holding my breath.
