Well, my concerns were passed on to the Directors team, but the response i got effectively spoke to the upgrades team, this means the person dealing with the email, didn't take the time to read or even call me to discuss. So i purchased the pro2 costing £24 per month and wifi guarantee, the wifi is not working in my home the booster are rubbish, so I asked if I could go on the new contract which includes a 6e mesh router, I have been told I need to take out a new 24-month contract, and the new price of the plan is £45 (the broadband speed is lower and everything else is the same), although you they have offered it for £37, but i cannot see why i should pay an extra £350 over the contract. The service continue to be very poor
Was a customer for several years. When came to change my car I received NO REFUND for unused 7 months. Next car needed a tracker so I ended up paying twice. Went to a different company. Choose one who refunds unused months like all good insurance companies do. Overall, poor customer service and treatment of loyal customers, feels like extortion when you pay twice! Porsche and high brand vehicle customers go elsewhere. (Vodafone Vehicle Tracking / CobraTrack.)
Vodafone Business .. avoid … from the start I found the support level absent .. the cost isn’t competitive for the lacking package you receive (regularly ran out of data and they won’t negotiate .. I got into difficulties for a couple of months (post covid) and got my service suspended .. paid in full and it took more than a week to be reconnected .. considering the cost and poor experience. Will not be renewing with them ..
